AVAILABILITY:  Most items are in stock. If "BACKORDER" appears in front of the item's description during checkout, it is out of stock and you will not be billed until your order ships. If "SPEC.ORDER" is shown, see the product page regarding estimated delivery times.

BUSINESS ACCOUNTS:  Net 30 terms may be available for orders over $250.  Place your online order and select "New Business Account" in the payment box. Fax a completed credit application, order form, and your PO to 480-348-0279.  We will ship your order as soon as the references clear.  If additional information is needed, we will contact you.  Once approved, future orders may be faxed or place online by entering the PO number in the "Comments" box and selecting "Established Business Account" as the payment method. Procurement Forms:  Upon request, we will provide our W9 form, however, most vendor procurement forms are lengthy and not applicable to our business. As a result, customers must agree to waive such forms or pay in advance.

CATALOG REQUESTS: We do not offer printed catalogs. To find products that interest you, go to our home page and select from the items listed under "Full Catalog."

CERTIFICATION/CALIBRATION:  If you are sending a Sper Scientific product for certification/calibration, click here to complete the online ordering process. Once your item is received, certification may take up to 2 weeks.  Be sure to include a copy of your printed invoice with your item. Print your Name and Return Address on the outside of your package and mail it to:  Technika C/O Sper Scientific Calibration 7720 E. Redfield Rd, Suite #7 Scottsdale, AZ  85260

CREDIT CARDS and other PAYMENTS:  We accept only VISA or MasterCard.  All credit card transactions are processed online - No Exceptions! Otherwise, you may use another form of payment such as check, money order, COD or Telex Transfer. If paying by money order/check, your order will ship once your payment clears the bank. Send payment & a copy of your order invoice to: Technika Accounts Payable, 7720 E Redfield Rd, Suite 7, Scottsdale, AZ  85260. CODs are subject to a $9.00 service fee.

DELIVERY: Weekends and holidays are not considered business days, nor in-transit days unless Saturday delivery is specifically requested (additional $12.50 fee applies).  Expedited orders: Overnight, 2nd or 3rd day deliveries are shipped on the same business day when the order is received by 11AM Arizona time.  Most GROUND orders ship within 1 week.  Certified products may take up to 3 weeks. We do not send automated tracking information, so please allow approximately 2 weeks for domestic ground delivery of in-stock items.  Technika has no control over in-transit carrier delays. However, if an unusual delay occurs, contact us & we will work with the carrier on your behalf. We reserve the right to use alternate carriers.

HOURS OF OPERATION: Online ordering is available 24-7. Customer Service is available M-F, 9AM-4PM Arizona Time  In 2006, Technika will be closed on the following upcoming holidays: July 3rd and 4th, September 4th, November 23th and 24th, and December 25th.

INSTRUCTION MANUALS: Click here for a list of downloadable files in PDF format.

NON-DOMESTIC ORDERS: International orders that are billed or shipped to an address that is outside of the USA must be paid by Telex Transfer or International Money Order. During checkout, select "Telex Transfer" as your method of payment. Shipping rates are automatically calculated, but do not include customs clearance, the $15 Telex Transfer fee, or any fees charged by your own bank. In accordance with Government regulations and carrier policies, duties, taxes, and brokerage fees may be billed to the customer by the carrier. Depending on your location, duties/taxes may be Substantial! After you place your order, we will email you with our banking information.  Note: The average brokerage fee for UPS "Standard-to-Canada" is more than $20 USD.

QUANTITY DISCOUNTS:  Many of our items feature a 10% quantity discount when you purchase 10 or more of the same item.  Simply add the item and to your shopping cart and enter the quantity you need.  The discount is automatically calculated.  We do not discount some product lines or previously reduced items.

QUOTES:  Automated Quotes are available 24/7 by adding items to the shopping cart and completing the address information.  Shipping costs are automatically calculated. Simply print the quote results without submitting the order.

RETURNS: Claims for items that were received Damaged or Defective must be made within 14 days of the invoice date. If you are not satisfied with a product you may return it within 30 days of the invoice date for replacement or a refund, minus the cost of Shipping and Certification (if applicable) . Please see your warranty for problems that occur after 30 days. When we replace an item, we also cover the cost of shipping the replacement to you. To avoid a restocking fee, returned items must be in sellable condition and include the original packaging, instructions and accessories. When you return an item, your Name, Address and Invoice Number must appear on the outside of your package, and be included on a letter that explains why you are returning the item. Send Returns To: Technika Returns Dept. 7720 E Redfield Rd, Suite 7 Scottsdale, Arizona 85260 USA

TECHNICAL SUPPORT: Many answers are found in the downloadable instructions manuals.  Product pages include Specifications below each item, and the "General Information" links include application notes.  Contact support@technika.com if you have additional questions. NOTE:  Technika.com has no connection whatsoever with the company that distributes audio/video equipment outside of the USA under the same name.